I have to start out by saying….I love dogs! I can’t remember a time in my life that I didn’t have a dog and I understand the beauty and companionship that dog owners feel about their pets. So, I can understand when facility managers bring their pets to work, either...
It can be stated without hyperbole that the quality of data in the self-storage industry is severely lacking. Since the inception of the industry, we’ve seen the proverbial chicken and the egg situation: Owner-operators complain that industry data isn’t where it needs to be, but those same owner-operators push back...
Having the specific skills for a particular job is important, but even the most qualified job applicant may not pan out if there is a poor “fit” between the position and the workplace. Whether one wants to call it job or corporate culture, work environment, or “fit,” it’s not just...
When I set out to start my company, I knew it was important to choose the right mix of employees. I wanted a group of smart, creative, problem solvers with open minds and strong work ethics. Ideally, everyone on the team would get along, be invested in the quality of...
Many businesses live by the notion that “the customer is king” and strive to provide exceptional customer service befitting of royalty. Others stand by the claim that “the customer is always right,” thus employees should do whatever it takes to make the customer happy. Whichever statement your company tends to...
Rancho Cordova, CA, January 20, 2023 – Everbrite Coatings, the manufacturer of the industry’s most durable restoration clear-coating, officially announces that StoragePRO Management is the first self-storage management company to join their Top Operator Program, teaming up to restore and protect self-storage facilities in their portfolio while offering savings to...
Within the self-storage industry, many of the most successful operators live by the notion that their property managers are their greatest assets. Considering that the managers represent “the face” of the facility, interacting with a site’s customers on a regular basis, it makes sense to invest in their wellbeing to...
Though it’s not always immediately apparent, evolution is all around us. The items we use are continually being improved, updated, or upgraded. Buildings are renovated. People, plants, and animals mature. Habits, lifestyles, and trends change. Technology advances. New inventions replace the obsolete or provide solutions to modern-day dilemmas. The list...
It’s a great time to be in the self-storage industry, isn’t it? It is also a great time to check on where you stand with your goals and take actions to correct any deficiencies or give yourself a pat on the back for exceeding your goals! With leasing season in...
The self-storage industry has developed dozens of specialty products over the past decades to add an element of product diversity and accommodate the needs of specific markets. To attract business customers, some operators find that offering leasable mini offices is a natural fit. Another growing trend is leasing office storefronts...
The writing has been on the wall—at least on the walls of the internet for several years. Most business activity is being conducted online. The self-storage industry has seen much of their business convert to online, and that includes the business of selling a tenant’s property. Industry experts say it’s...
Several neuroscience principles limit our ability to creatively solve problems and generate innovative ideas. Understanding some of these principles can help you optimize your creative thinking and innovation processes. The brain stores no fuel and running on empty degrades performance significantly. Therefore, it needs frequent breaks from high energy usage. One...