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Self-Storage Management 101 Guidebook

Topics covered include the following:

• Options for self-storage management
• Hiring and firing managers
• Hired a new manager? Here's what you should do next
• Why management training is important
• Knowing the local competition
• What should your focus on? Occupancy rates, rental rates or profits?
• How to deal with difficult customers
• Conducting audits and property visits
• How to get your customers to buy more
• Selling tenant insurance. And as a result, boosting your bottom line.

*Published in 2019. Want to learn more about developing your sales skills and approach? Then you should check out our new book, Serve More to Sell More: A Personal Blueprint for Building Self-Storage Sales."